Customer Service Director Jobs in California

Job Title: Web / Customer Service Coordinator Company: Location: Ventura, CA Description: This position will be responsible for many aspects of the day to day operations of a small, but growing, e-commerce business. The position requires a self-starter with strong customer service and web skills. Specific Responsibilities: ? Respond to customer billing, website, product and technical support questions ? Review and process web orders ? Follow-up with customers who have canceled services ? Update content and products on websites ? Create and write copy for web pages ? Build links to our websites ? Manage e-mail marketing campaigns ? Design, develop and manage paid per click advertising campaigns ? Reconcile monthly accounting data and generate accounting and productivity reports ? Other responsibilities as assigned Requirements: ? Two years of customer service experience (technical support preferred) ? Proficient Internet user capable of helping inexperienced web users ? Unquestionable integrity (background check required) ? High School Diploma or equivalent a must. Skills: ? Computer savvy ? Microsoft Suite (including Excel and Access) ? Adobe CS4, Adobe Audacity, blogging software and HTML experience all pluses ? Excellent writing and communication skills for customer service correspondences and website content ? Familiar with popular online social networking sites Please send your cover letter and resume to Register to View Salem Communications is an Equal Opportunity Employer.

Job Title: Sales Director (Call Center) Company: Administaff Client Location: Orange, CA Description: Californians lead the nation in energy efficiency—and Verengo leads the way in providing solar solutions to homeowners throughout Southern California. Located in Orange, California, we sell and install residential solar energy systems and other energy-efficient products throughout Southern California. Our products range from solar panels and efficient windows to whole-house fans. Our products save our customers money and help make the world a better place.    Our team has built trust in our employees through a strong commitment to training and implementing the right processes. We believe happy employees lead to happy customers. Success starts with great employees. If we are not happy, we cannot make our customers happy. Our culture is one where: ·         We like to work with each other ·         We love what we do…and we have fun doing it ·         We treat each other with mutual respect ·         We can rely on each other ·         We work together, creatively, to solve problems ·         We work hard, when we need to…but we value balance ·         We feel that we are treated fairly by the company and by each other ·         We take pride in what we do   Sales Director Due to growth, we are currently seeking a Sales Director to provide substantial leadership for our outbound telemarketing call center. We will rely on you to coach and teach our telemarketers on how to sell and become product experts. This position requires a high level of hands-on coaching and successful track record of developing high-caliber talent, as well as strong performance management skill set.   Responsibilities: ·         Coach and develop call center talent o    Build capability of entire telesales team o    Assess each individual’s development needs and provide training based on assessments o    Drive telemarketer performance through increased leads and sales ·         Hire, train and motivate outstanding team o    Continuously improve caliber of team o    Create a positive recognition culture o    Handle disciplinary action as needed o    Monitor and coach constantly ·         Convert and deliver high-quality leads o    Continuously develop and test new scripts o    Ensure quality of leads through monitoring and other KPI o    Manage daily delivery of leads ·         Ensure profitability of the call center o    Manage budget successfully o    Create successful spiff/bonus programs o    Ensure key metrics are met for dialer and lead generation o    Successfully target dialer to maximize success ·         Act as a change agent o    Challenge the status quo and constantly strive to make things better o    Help launch new products as they come to market

Job Title: Customer Service Coordinator Company: MEDNAX, Inc. Location: Orange, CA Description: Under the direct supervision of the Manager of Call Center Manager, and within the policies and procedures, assists parents and patients with disputes on accounts. The collection efforts on outstanding accounts include; telephone contact with parents, work collection reports and correspondence, conduct appeals and negotiations with insurance companies. Completes daily private pay complaint letters within 72 hours of receipt. This CSC would have the same responsibilities as a collections CSC except for the collections requirement. Additionally, this CSC would have customer service skills and responsibilities in terms of taking in-coming calls via an ACD system and calls escalated by customer service representatives. While acting as a resource to the customer service representatives and liaison between Collection and Accounts Receivable departments and the Call Center. Tasks will be performed by utilizing the following systems: GPMS, Master Database, Imaging, Medifax, Excel and Word.

Job Title: Traffic Coordinator / Customer Service Rep to $50K Company: Location: Los Angeles, CA Description: QUALIFICATIONS: Must be detailed oriented, personable, and be able to multi-task in an extremely fast paced environment. Must also possess excellent organization skills, strong written and verbal communication skills and outstanding administrative skills including proficiency in MS Windows, Word, Excel and PowerPoint. JOB DESCRIPTION: Daily activities will include managing sales transactions from start to finish. Including processing orders, coordinating, troubleshooting and tracking shipments both domestic and International, contacting warehouse staff to verify inventory levels and follow up on recent shipments, scheduling and following up on shipments with various shipping companies, heavy contact with clients taking orders, following up on orders and resolving any problems with shipments and orders, processing complex documents and heavy data entry into Excel. EDUCATION AND EXPERIENCE: ? B.A. degree preferred ? 3 - 5 years + experience in Traffic Coordination / Administrative / Customer Service ? The ability to troubleshoot and resolve problems related to shipping and delivery of products ? Effective communication skills ? dealing with everyone from warehouse staff to top executives ? Experience analyzing and presenting information to top management ? Strong computer skills including Word, Excel, Outlook, and PowerPoint ? 40+ hours are may be required SALARY & COMPENSATION; $40K - $50K + Bonuses Full Benefit package Submit resume for immediate consideration.

Job Title: Immediate Placement Coordinator/Customer Service Position Company: Location: Los Angeles, CA Description: ChildCare Careers (CCC) is the largest staffing agency in California focusing on the child care field (www.childcarecareers.net) We are seeking a Placement Coordinator for our office in Los Angeles for the following schedule: Mondays and Fridays 10:30am-7pm Tuesdays Wednesdays and Thursdays 2pm-7pm Please do not respond if the schedule is not suitable for you. This is an ENTRY LEVEL, hourly position. Job Responsibilities: You will be responsible for taking customer orders for temporary staff; reaching appropriate employees in our employee pool to verify their availability; matching orders with available employees and confirming placements back to customers. You will also be asked to do in-house sales calls to existing customers to solicit additional business. Qualifications: Orderly work habits, punctuality, attention to detail, efficiency and courtesy on the phone are absolutely necessary. Good computer skills is a big plus. Ability to learn quickly, harmonious and supportive relationship with co-workers in a team environment and good command of both written and spoken English is expected. Compensation includes base plus performance-based bonus. Response: Please e-mail your resume to " Register to View " and put on subject line "Placement Coordinator-LA" for consideration. ** Responses without the proper subject line will not be considered. **

Job Title: Customer Service Coordinator Company: A.J. Wright Location: Inglewood, CA Description: Customer Service Coordinator At The TJX Companies, Inc., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere that’s friendly and fun. To accomplish this, we depend on our Associates to provide a courteous, helpful and enjoyable shopping experience for all customers. In return, we’ve created a workplace that values honesty, mutual respect, teamwork, and high standards – where every person has the chance to excel. Now Hiring Customer Service Coordinators! Responsible for operational controls at the Front Line Service Desk, Layaway and Jewelry. Ensures Front Line Associates provide prompt, courteous and knowledgeable service to all customers. Resolves customer service issues appropriately and competently. Audits and approves all necessary Front Line paperwork. Responsible for training and developing store Associates on customer service standards, register procedures and proper Front Line procedures and controls APPLY IN PERSON TODAY!!! Due to variances in the hiring needs of each individual store, hours of need may vary. Please visit your local store and speak with the Hiring Manager at that location to determine whether they have Full Time or Part Time Hiring Needs.

Job Title: Customer Service Coordinator Company: Yusen Air & Sea Service Location: Torrance, CA Description: Duties : 1.  Prepares marketing material for new and existing customers. 2.  Assists customers with their inquiries (i.e., gives rate quotation for shipping and trucking); communicates with customers when there is a delay or other shipping problem. 3.  Maintains frequent contact with several other departments within the organization to resolve customer concerns and/or questions and to coordinate forwarding activities. 4.  May be responsible for scheduling and booking cargo, including in-land trucking arrangements. 5.  Provide sales support and direction for new sales and branch offices.  May provide rate quotations based on a set rate structure. 6.  Provides and improves customer service support.  Monitors shipping patterns, and performance and profitability of existing service to customers.  Communicates with customers when there is a delay or other shipping problem.   7.  Increases sales.  Promotes new services.  Can be responsible for profits of department. 8.  Services existing accounts.  Answers client inquiries on pre/post shipments, rate and flight details. 9.  May prepare sales related marketing materials and engage in sales projects/special shows.   10. Maintains communication with and supports the activities of superiors and sales staff in the field to promote new accounts and integrate sales with operations and accounting.  For example, will prepare correspondences and database.  Also, communicates with overseas offices and managers. Please e-mail resume with your salary requirement.Keywords: Retail, Administration, Customer Service, Freight Forwarding, Import / Export, International Logistics

Job Title: Director of Customer Service/Operations Company: Tiny Prints, Inc. Location: Mountain View, CA Description: Tiny Prints (www.tinyprints.com) is the leading online retailer of premium personalized stationery and related products.  We are a fast-paced, fast-growing, and profitable start-up and have received press coverage in numerous publications such as the Today Show, The Wall Street Journal, The New York Times, People, and InStyle Magazine.  We are looking for a Director of Customer Operations to help us navigate growth while maintaining our laser like focus on exceptional customer service.    ResponsibilitiesThe Director of Customer Operations will be responsible for managing our Customer Management and Production Design teams.  The Customer Management Team is responsible for working with customers to ensure a great experience and our Production Design Team is tasked with creating the customized stationery to ensure a great product.  The role is highly strategic in nature, while also requiring an ability to think and manage tactically.  The candidate must have previous contact center management experience, as well as an ability to thrive in a fast moving, collaborative, and demanding environment.  ·    Continue to develop a culture based on a fanatical focus on customer service.·        Develop analytical methods for forecasting interaction volume and staffing models to ensure exceptional customer service and speedy turnaround times.·        Supervise a team of managers, supporting two different customer operations centers (both contact center and production design teams)·        Management of recruiting, hiring and training of a world class customer operations organization·        Report monthly on team and employee performance metrics related to quality, productivity and customer satisfaction·        Promote and maintain a high level of team morale and motivation·        Own and manage the departmental P&Ls·        Build relationships with key stakeholders throughout the organization – be a strategic resource/partner to decision-makers·        Drive customer experience improvements through the field, technology and product teams by delivering information on customer impact and feedback·        Collect, analyze, and report on customer issues and feedback. Recommend product, process, policy and procedural changes based on analysis with a focus on improving the customer experience and streamlining processes  Qualifications·        BA/BS degree in Business, Hospitality or related field from an accredited 4 year college or equivalent work experience.·        5 years of related experience. Proven analytical skills. P&L, financial planning/forecasting experience a plus. ·        Proven success in collaborating with cross-functional teams (senior and junior level positions). ·        Proven experience managing a team.  Preferably with some experience managing remote teams as well.·        Prior experience with start-up company from an early stage, preferably online and retail. (preferred but not required)·        Proven ability to manage the ongoing operations of a small company and weather downturns and hyper-growth situations. Extremely entrepreneurial and always generating ideas. ·        Excellent interpersonal, communication and problem solving skills. ·        Excellent computer and Internet skills with high proficiency with all MS Office products.  Compensation ·        Commensurate with experience; 401(k), stock option plan, medical, dental, vision insurance plus other benefits.  To ApplyPlease reply to this posting Register to View with your resume and place “Director Customer Service” in subject line. Tiny Prints is an equal opportunity employer.  We encourage all qualified candidates to apply.

Job Title: Client Service Director, Beijing Company: TheLadders Location: Los Angeles, CA Description: Title: Client Service Director, Beijing City: Los Angeles, State: CA Description: Client Service Director, Beijing The successful applicant should be a US GAAP expert, who will be responsible for US GAAP related project management, including advising clients on complicated accounting issues and preferably having experiences in transaction services including IPO and Mergers & Acquisitions. Responsibilities  Manage US GAAP related finance projects for PRC clients and multi-national corporation clients, including advising clients on complicated accounting issues (tax knowledge is a plus) in transaction services including IPO and M&A.  Provide project scoping, develop project proposals and follow up on execution of the projects through effective communications with the client and candidates assigned to the project. Make formal and informal presentations about our company and our service lines in front of the client.  Develop relationships with inter-media professional firms, including Big 4, investment bank, private equity and venture capital, as well as direct clients from enterprises to further pursue business opportunities. Strengthen and cultivate relationships with existing clients through frequent communication and client visits.  Build up and train a team of consultants to deliver professional services to clients. Requirements  US GAAP expert who can advise clients on complicated accounting issues. Preferably having experiences in transaction services including M&A and IPO in US capital markets (NYSE, NASDAQ, OTCBB, etc).  10+ years experience, including Big 4 audit or consulting experience.  Proficiency in English and Mandarin, both verbal and written; foreign expatriate, returnee or native speaker of English is highly desired.  Ability to respond effectively and quickly to clients' needs and issues  Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients and our project team.  Ability to prioritize multiple responsibilities/projects.  4-year Bachelor's degree required, CPA strongly preferred  US Tax knowledge is a plus.  Cross-cultural, mature and versatile, self-driven, enjoys working in a fast-paced entrepreneurial environment, and also a good team player. Reporting to Beijing Managing Director, this is an exciting opportunity to work for a business with significant growth globally over the past ten years. This is a localized position with no relocation assistance. However, Resources offers an attractive compensation that includes a base salary, incentive bonus and a range of other benefits. Data Received will be for recruiting purpose only Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.

Job Title: Account Coordinator/Customer Service Rep Company: Word and Brown Insurance Location: Orange, CA Description: About Us:Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way"? Well, take a look at us! Our Company started 21 years ago with 5 people and we are now over 1,000 strong and counting! We know our people are our number one asset and we show it!  We offer a great medical plan (you can choose from 3 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability. Two weeks vacation after one year; six personal days and a floating holiday. We offer a Section 125 Plan for unreimbursed medical expenses and childcare.Every month we organize an employee event such as a bowling party, beach party, Angels game tailgate party, big huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.We have a casual, yet hard working environment. Every Friday is Casual Day. We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401(k) plan!  Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation. If this sounds like the type of Company you'd like to work for, please check out this current employment opportunity and come join our team!Job Description:The right candidate will handle calls from customers to resolve, educate, follow-up and respond to questions about Quotit.  Candidate will also contact all new customers and provide one on one training and set up of their new account.  Answer questions and educate by telephone and email from customers regarding new and existing accounts and products.  Strong technical aptitude to act as a first point of contact for users experiencing system problems.  Follow-up call from customers regarding problems that they are experiencing with their Quotit service as well as rates and benefit questions.  Document all calls in Admin System.  Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers.  Provide clear and explicit documentation. Other duties as assigned. Job Knowledge:Candidate must be computer literate and word processing experience.  Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work.  Experience in handling high call volume.  Excellent professional verbal and written communication skills. Must have at least 2 years of customer service experience. Technical support experience preferred.