K Wilson Location: Waddell, AZ 85355 ... o the needs of the business will add value and increase operational efficiency.SELEC TED ACHIEVEMENTSThir teen years of proven and effective experience in contact center customer service and sales managementSix years of marketing experience to include campaign development through results via direct mail, outbound calls and eMarketing avenuesCareer spanning experience in project management and innovative process improvement resulting in hundreds of thousands in savingsStrong interpersonal, motivational and mentoring skills proven to drive team performanceSUMMA RY OF POSITIONS Supervisor - Intake Operations Matrix Absence Management Call Center Operations Manager Pulte Homes, Inc. Senior Team ...
97 hits
2.
H Whitaker Location: Mesa, AZ 85215 ... ion making skills Excellent history of team work with internal and external customers Ability to apply creative processes to customer service relations Strong oral, written, and electronic communication skills WORK HISTORY: REALTOR June 2005- Present ERA the Realty Group Mesa AZ SENIOR CLIENT SERVICE MANAGER September 2003-October 2004 NOTEWORLD LLC South West District ...
95 hits
3.
G Moran Location: Tucson, AZ 85743 ... ty, and new business development. Specific strengths include financial predictions & forecasting, business methodology & statistics, and managing high profile projects to completion with excellent results. Accomplished in the creation of new business policies, guidelines, and improvement strategy for long-term growth. Proven results managing all levels of contact center personnel in singular and multiple sites in sizes ranging from 250 to more than 1200 employees. Significant experience with both inbound and outbound multi channel Global operations. Change Management Training design & curriculum development Process Re-engineering Financial planning with revenue recognitio ...
93 hits
4.
A Wolfe Location: Fountain Hills, AZ 85268 ... hange and shared objectives. · Successful at linking customer operations to bottom-line efficiencies, process improvements and customer excellence objectives. · Highly capable coach and mentor building a competent and dedicated customer operations team. · Strong advocate of teamwork, performance excellence and continuous improvement. PROFESSIONAL EXPERIENCE CARTUS, (formerly known as Cendant Mobility), Danbury, CT 4/05 – 10/07 A provider of Corporation Domestic and International Relocation Services Account Manager · Establishes and manages client relationship as global business owner for worldwide client engagements · Manage to service level agreements and maintain subje ...
91 hits
5.
R Mcmanus Location: Goodyear, AZ 85338 ... effici ent, flexible and continually improving service/sales organizations through leadership development, structure consistency and a collaborative focus on deliverables. Experienced in successful operational startups and turnarounds.Core Competencies:• Staff leadership and management development• Goal Obtainment (metric performance & f inancial)• Transactional Quality Excellence• Creating positive customer response to sales, service, and retention interactions• Having a strong sense of urgency to resolving problems/roadblo cks• Project management and appropriate use of technology Professional Experience and Accomplishments: • Reshaped, led, directed and coordinated Customer S ...
89 hits
6.
J Kasten Location: Phoenix, AZ 85014 ... ION:2 year Associate Degree from Madison, WI Business College in Business AdministrationAC COMPLISHMENTS:Ha ve been involved in call center operations for over 6 years. Have managed large law firms of up to 175 employees. EMPLOYMENT HISTORY:Moss & B arnett4800 Wells Fargo CenterMinneapoli s, MN 55402!998 -2005Director of AdministrationRe sponsible for all business aspects for a 175 person law firm, including Human Resources, Accounting, IT, Office Facilities, File Room, Library, and Marketing.Sears1 110 Marion StreetSt. Paul, MN 55402651-291-422 22004 - 2009Sales AssociatePart-ti me selling major appliances as a commissioned sales associate.Target FinancialWazeta BlvdMinneap ...
87 hits
7.
W Edmunds Location: Peoria, AZ 85383 ... vision, leveraging private and public experience to increase market share. Skilled in building collaborative relationships (internal and external), gaining buy-in for new ideas and driving strategic programs through complex environments. Demonstrated expertise in delivering change by influencing leaders, clients and contractors toward a common strategy._______ ________________ _______________K EY STRENGTHS_______ ________________ ________________ _* Partnership Building * Vendor Management* Internal Program Development * Negotiations & Persuasion* Presentations and Public Speaking * Organizational Leadership* Quality Assurance Development * Team Development* Contract Analysis ...
85 hits
8.
T Waddell Location: Mesa, AZ 85209 ... d-hoc Reports. Computer Proficient. Access. Excel. PowerPoint. Project. Word. SQL Server (Read), Lotus Notes., Etalk. Kronos. Avaya Supervisor CMS. Nortel Symposium. Aspect 7.01 Empower. RTA. IEX. TCS. Blue Pumpkin. Monet. Union and Non Union. Environments. Dependable. Accurate.EXPERTI SE SUMMARY10 years experience as Workforce Analyst, Analyst II and SupervisorSuperv ise workforce management teams in multiple sitesProficient in use of computer hardware, and all major WFM programsProvide the primary support for the creation and maintenance of agent schedules through data mining and optical schedulesCollabo rate with leadership on workforce and workflow decision making by providing analytics ...
83 hits
9.
J White Location: Chandler, AZ 85224 ... es to drive increases in profit margins while developing staff to reduce costs. Recognized for exceeding all goals and customer expectations through motivation and coaching. Most recently hired to turnaround unprofitable and low production Contact center.AREAS OF EXPERTISE* Contact center Management* Employee Relations* Sales / P&L* Management Assessment* Strategic Planning* TrainingPROFESSI ONAL EXPERIENCECall Center Manager 2007 to 2010Sears Home Improvement Products, Mesa, AZ Managed all areas of outbound call center daily op ...
81 hits
10.
M Joiner Location: Phoenix, AZ 85082 ... than five years in information technology. This practical experience and training has been merged to supervising many staff with a focus on efficient operations, communication and financial savings. Other skills include:Process Improvement Policy Design/Implement ationProblem ResolutionTraini ng/Cross-trainin gTECHNICAL SKILLS/HONORS Computing: Mainframe/AS400, MS Professional Suite ApplicationsProg ramming Knowledge: C; JCL; Cobol & Shell ScriptingGold and Platinum Awards, Outstanding Financial Performance, University of Phoenix-2003MANA GEMENT/SUPERVISO RY EXPERIENCETeam Manager, Education Department 01/2008 - 01/2009Affiliate d Computer Service (ACS)-Government Solutions Phoen ...
Saved Resumes
