J Ferrara Location: Westbrook, CT 06498 ... companies with both business-to-busi ness and direct-to-consum er focus. Combined continuous process improvements, training and motivation of personnel and employed technology to improve relationships with internal and external customers. Recognized for increasing productivity without increasing head count as well as team building, leadership and outstanding communication strengths. Highly skilled in developing a key performance metrics environment.PROF ESSIONAL EXPERIENCEPilot Corporation of America, Inc., Trumbull, CT 1990 - 2009 (Pilot is a manufacturer of consumer writing instruments with sales of $180 million annually)Custome r Service ManagerDeveloped and implemented service strat ...
97 hits
2.
C Saucedo Location: El Cajon, CA 92020 ... KEY QUALIFICATIONS: Bilingual Spanish and English, Medical Manager Software, Reception/Schedu ling, Typing 42wpm, Collection Techniques, MS Excel 00, Vital Signs, Accounts Receivable, Telephone Techniques, MS Word 00, and 10 Key by Touch. EDUCATION: Valley Career College Medical Administrative/I nsurance Currently Attending The Art Institute of Ca-San Diego Culinary Arts Granite Hills High School General Education Diploma EMPLOYMENT HISTORY: Western Exterminator Company. Customer Service Rep. 1320 Hill St. El Cajon, CA 92020 (619) 579-1656 AllianceOne Bill Collector 8755 Aero Dr. San Diego, CA 92123 (877) 541-8420 Taco Bell Shift Manager 584 N. Mollison Ave. El Cajon, CA 92021 (6 ...
95 hits
3.
E Hayward Location: Narragansett, RI 02882 ... - November 2008 Verizon Wireless Seekonk, MA Middletown, Rhode IslandRetail Sales SupervisorWirele ss phone and data solutions sales to general public and small businessActive participation in Community Events in order to create awareness of the services Verizon Wireless offersTraining of new staff to attain high KPI'sJuly 2006 - June 2007 Verizon Wireless Seekonk, MARetail Sales RepresentativeWi reless phone and data solutions sales to general public and small businessesSolici tation of new customers through company provided leads and referralsNovembe r 2005 - July 2006 Verizon Wireless Middletown, RI Seekonk, MassachusettsCus tomer Care RepresentativeSu pport staff to sales and retail sa ...
93 hits
4.
R Pecze Location: Broomfield, CO 80020 ... www.linkedin.com /in/robertpecze pecze@yahoo.com OBJECTIVEExperie nced results-oriented senior manager seeking position with international technology firm that can offer a stimulatingprofe ssional atmosphere. I offer experience in profit and loss management, international operations, businessdevelopm ent, sales management, sales operations, service operations, call center design/operation s, storage,systems/ servers, software development, manufacturing, and organizational development. ...
91 hits
5.
C Chow Location: Fishers, IN 46038 ... uncil of Examiners for Engineers and Surveyors 33076 Master of Engineering in Civil Engineering, University of California, Berkeley. Graduated 06/93Bachelor of Arts in Architecture, University of California, Berkeley. Graduated 06/88WORK EXPERIENCEVolunt eer, Children's Ministry, Geist Christian Church, Fishers, Indiana 07/09 - presentAssisted with vacation bible school and Geist Kids: Help prepare snacks and organize games for Geist Kids once a month. Prepare and teach crafts class for kids 3 years to 6 grade for vacation bible school. Volunteer, DaySprings, Marion County, Indiana 11/09 - presentAssisted with food preparation and serving: Worked through Geist Christian Church ministry t ...
89 hits
6.
K Bentley Salinas Location: Wilmington, MA 01887 ... T PROFESSIONALCust omer Service/Retentio n ~ OD Strategist ~ Training & Development ~ Master's Degree Results-driven, and customer-oriente d professional, with 13+ years of experience providing the strategic and tactical leadership to drive strong P&L, service, satisfaction, and quality results. Skilled project manager capable of leading cross-functional teams in the accomplishment of organizational and customer goals. Proven track-record establishing first-time operating infrastructures including a retention group which achieved an unparalleled save rate of 50% - over 60% higher than the industry benchmark. Enthusiastic change agent who garners full support for major reorgani ...
87 hits
7.
J Kramer Location: RANCHO BERNARDO SAN Diego, CA 92128 ... y Control MonitoringBudget ing Preparation and ImplementationPr oactive LeadershipSkille d Customer LiaisonEffective Team Development Division Management LeadIncreased Profit MarginsMatrix Development and ImplementationHi story of Career Assignments & Accomplishments: Senior Manager , SBC/AT&T, San Diego, CA, 2000 - PresentSBC/AT&am p;T Career Highlights:Promo ted from Senior Account Executive to Senior Manager 2001.Has achieved or exceeded all weekly, monthly, quarterly and annual goals with respect to matrixes of average handle time per call, average hold time per call, average sale per call, adherence of employees to schedules assigned by force management, customer response matri ...
85 hits
8.
M Walzak Location: Kirkland, WA 98033 ... ams, analyze strategic issues, develop and manage million dollar budgets, and implement process/producti vity improvements. Exceptional leader and problem solver with the expertise to achieve significant improvements in customer satisfaction. Strong quality orientation with the ability to build and motivate effective teams. An adaptable and energetic achiever who can make an immediate impact. Strategic and Operational Planning Customer Care Program Implementation Team Leadership Training and Coaching Vendor Selection and Management Quality Measurement and Improvement Process/Producti vity ImprovementsORGA NIZATIONAL BENEFITSDevelope d and implemented a Customer Care Depa ...
83 hits
9.
V Mccormick Location: Springfield, MA 01104 ... vision.Innovatio n First NoticeAsst. Call Center Manager 4/06- PresentPlanning and coordinating all activities for a Team of 10 diverse Supervisors in order to maintain and improve high volume call center operations. The ASA improved by 3% overall during the first 6 months of new implementations. Implementing the Fish Philosophy with all Departments, and maintaining monthly meetings to involve management, supervisors as well as Customer Service Representatives helped improve overall turnover and attendance by 5%. TeleTech, Enfield, CT: 2/03-4/06Custome r Service Project Manager, 3/2004-4/2006Whi le achieving operational objectives, presenting data to assist management in the evaluation ...
81 hits
10.
B Kriner Location: Rancho Cordova, CA 95670 ... ject, Training, Compliance, IT, HR, Recruitment & Management ExperiencesEDUCA TIONB. S. Degree: BSEE, California State University at Northridge California. Dean's list, honor'sGPA-3.8, Dean's List, Tau Beta Pi Honor Society, IEEEProduct Architecture-Int el University, Statistical process control-San Jose State, BPX Class-Cisco CertifiedSKILLS Ability to manage staff, ability to motivate and build skilled teams Strong communication & interpersonal skillsStrong analytical & problem solving skills with planning/organiz ational skillsStrong presentation, negotiation, networking & influencing skills. Extensive knowledge/unders tanding of business processes & systems, Contract ...
Saved Resumes
