Customer Service Director Jobs

Job Title: Bi-Lingual Coordinator - Customer Service Company: Verizon Wireless Location: Tampa, FL Description: .ugDivBody_hj .ugFrame_hj .ugHeader_hj .ugMainWrap_hj .ugLeftWrap_hj .ugLeftCol_hj .ugFlash_hj .ugFlashPlace_hj .ugLeftSec_hj .ugLeftText_hj .ugLeftText_hj a:link .ugLeftText_hj a:visited .ugLeftText_hj a:hover .ugLeftText_hj a:hover .ugRed_hj .ugRightWrap_hj .ugRightCol_hj .ugJobTitle_hj .ugJobIn_hj .ugJobStyle_hj .ugTable_hj .ugLTD_hj .ugJobDesc_hj .ugApply_hj .ugImages_hj Who We Are: Were a company whose values Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients. Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision to be the premier global communications partner for large business customers, government and education. What We Do: At Verizon Wireless we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done. What We Offer: When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance. What Are You Waiting For? With so many opportunities within so many disciplines, theres certain to be a position thats just right for you at Verizon Wireless. Visit www.careersatverizonwireless.com to learn more. Bi-Lingual Coordinator - Customer Service Job Reference Number 249429 Location Tampa, FL Responsibilities Bi-Lingual Coordinator - Customer Service New Hire Class starts April 19, 2010 (1) Primary function is on-line Associate handling Bilingual (Spanish) inbound service calls in a variety of queues. (2) Handles situations, which may require adaptation of response or extensive research. (3) Assesses needs and suggests/promotes alternative products and services. (4) Works independently and handles situations, which may require adaptation of response or extensive research. (5) Efficiently handle multiple call types (Technical Support, Ez Move, etc.) (6) Strives for first call resolution on every call and is accountable to resolve the call in its entirety. (7) Assesses needs and suggests/promotes alternative products and services. (8) Uses resources for information gathering, rerate and other calculations. (9) Act as a role model by demonstrating strong communication skills, work ethics and sound judgment in the application of policies, procedures and guidelines. (10) Assist in other departments or workgroups as needed. (11) Assist with special projects and serve as SME on various projects (Must be meeting or exceeding current performance targets.) Note: Anyone on active discipline will not be selected for special tasks other than primary function.Qualifications:****MUST BE FLUENT IN SPANISH**** * Good negotiation skills with in-depth knowledge of roaming, billing and payment options, Tier 1 troubleshooting, enhanced services and equipment programming and problem-solving * Willingness to work flexible schedules to provide coverage for the call center during all hours of operation. * Exceptional communication (verbal & written), negotiation and independent decision making skills. * Ability to prioritize and manage multiple tasks. * Models core values in daily interactions with customers and employees at all levels * Strong working knowledge of center processes and procedures with attention to detail * Self-motivated, creative, flexible, willing to take initiative and be accountable for actions. * Excellent organizational and time management skills. * Demonstrated effective leadership and interpersonal skills • MTAS, MARS and Remedy knowledge a plusWe are an equal opportunity employer m/f/d/v.It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. Address: Basking Ridge, NJ Phone: Not Available Fax: Not Available Company: Verizon Wireless

Job Title: Director of Customer Service - New York Company: Kaplan, Inc. Location: New York, NY Description: Kaplan is seeking a Director of Customer Service to lead the day-to-day management of the level one Customer Care Center (CCC) service teams. The Director provides both tactical and strategic direction for the frontline managers and staff responsible for supporting customers post-enrollment through our contact center. The Director of Customer Service will serve as a leader and role-model for the organization.Responsibilities:Create a culture that promotes caring, thoughtful customer interactions.Ongoing assessment of contact center service team structure/functions and changes required to meet customer support demands.Management of recruiting, hiring and training of new student service team leads and agents.Forecast interaction volume, project staffing models and generate effective schedules.Management of the scheduling process to ensure proper coverage meeting standard contact center metrics during operating hours.Determine work and process flows for the frontline teams.Report monthly on team and agent performance metrics related to quality, productivity and customer satisfaction.Promote and maintain a high level of team morale and motivation.Build relationships with key stakeholders throughout the organization – be a strategic resource/partner to decision-makers.Drive customer experience improvements through the field, technology and product teams by delivering information on customer impact and feedback.Collect, analyze, and report on customer issues and feedback. Recommend product, process, policy and procedural changes based on analysis with a focus on improving the customer experience.Requirements:Bachelors Degree required3-5 years experience managing and leading service teams in a contact centerExperience creating staffing models and schedules based on forecastsStrong management, entrepreneurial and team motivation skillsExcellent interpersonal, communication and presentation skillsProblem solving, decision making and creative thinking abilitiesStrong analytical and quantitative skills – Excel is a mustExperience with either Nortel or Genesys contact center management systems

Job Title: Customer Service Coordinator Company: Iron Mountain, Inc. Location: Collegeville, PA Description: Title:  Customer Service Coordinator About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Coordinator. In addition to the daily duties within their assigned Customer Service department, this position is responsible for the coordination and control of work within their assigned Customer Service department. The Coordinator is responsible for ensuring all standard procedures/steps are adhered to, for providing training to employees, monitoring that activity logs are updated, assisting with reporting and for overall performance analysis of the department. Essential Functions 50% Support daily duties associated with assigned Customer Service Department 20% Timely and accurate assignment, processing (according to SLAs) and auditing of activities within assigned team. Reporting for assigned areas – e.g. Quality report, SLA report, Production Numbers, Forecasting , etc. 10% Assist with ensuring activity logs are being used as designed and identifying areas of lost time and indirect time (tours). Work with Supervisor to put plans in place to reduce/eliminate where appropriate (not performance related). 10% Ensure quality customer interactions through train / coaching team members as required – (new team members, training reinforcement, etc) 5% Communicate with Supervisor and/or Manager any areas of concern that need to be addressed to meet department/company goals (e.g. additional training needs) 5% Work with customers and districts to research and resolve customer service issues/concerns Requirements KNOWLEDGE, SKILLS, AND ABILITIES Customer Service Experience Strong attention to detail with proven written and verbal professional communication skills, System Skills - SKP, Securebase, MicroSoft Word and Excel Ability to interact with a variety of people inside and outside the organization Ability to work shifts in support of business needs Business Expertise: Understanding of current customer service processes and systems. Leadership: Position will control work distribution amongst a customer service team, will ensure activity logs are maintained, assist with resolving issues impacting quality of work and provide training where needed. Problem Solving: Resolve issues related to customer issues and issues impacting departmental performance Nature of Impact: Position will control work distribution, support resource balancing/forecasting, provide training and assist with issue management within their assigned Customer Service Area Area of Impact: Customer Service Department, field sales, field operations and transportation Interpersonal Skills: Strong interpersonal skills both verbal and written with customers and various levels of management within Iron Mountain to address customer concerns, sales concerns and team process concerns. The ideal applicant will have current exp. in Customer Service. At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.  Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer.

Job Title: Customer Service Coordinator Company: OPENLANE Location: Mesa, AZ Description:   Come work for one the Best Places to Work in the Valley! OPENLANE is the leading online wholesale marketplace for used vehicles in North America.  The wholesale used car marketplace connects businesses that are sellers of used vehicles (such as manufacturers, leasing companies, rental companies, corporate fleets and automotive dealers) with businesses that are buyers of used vehicles (automotive dealers).  It is a very large market, with over 23 million wholesale transactions, valued at close to $200 billion, annually.  OPENLANE, a Pre-IPO, has been in business since 1999 and has grown rapidly to become the leading provider of online remarketing services to the wholesale used car industry.  Our customers include many of the largest companies in the industry, including, amongst others, Ford, DaimlerChrysler, VW/Audi, Honda, Nissan/Infiniti, Enterprise Rent-a-Car, GE Capital and Chase Automotive Finance.  We have over 25,000 automotive dealers registered and using our technology to source used vehicle inventory for their dealerships.  OPENLANE is headquartered in Menlo Park, CA with significant offices in Mesa, AZ and Toronto, Ont.  The company has over 350 employees and is growing r...

Job Title: Office Coordinator/Customer Service Rep Company: Location: Atlanta, GA Description: ABRA Auto Body & Glass, "America's Most Recommended" is seeking professional, energetic and sales oriented individual to work in a very fast paced environment at our Lawrenceville repair center. Responsible for phone sales, data entry, and providing superior customer service, light accounting. Auto insurance bkgd beneficial! Applicant should have customer service experience with a sales background. Bi-lingual a plus. Medical / Dental/ Disbility, 401(k) and more! Bkgd/Drug screens required. Apply online for Customer Service Representative (Job # 2010-1439) at www.abraauto.com (preferred) or email resume? to Register to View EOE

Job Title: Client Service Director, Beijing Company: Resources Global Professionals Location: Boston, MA Description: Client Service Director, Beijing The successful applicant should be a US GAAP expert, who will be responsible for US GAAP related project management, including advising clients on complicated accounting issues and preferably having experiences in transaction services including IPO and Mergers & Acquisitions. Responsibilities • Manage US GAAP related finance projects for PRC clients and multi-national corporation clients, including advising clients on complicated accounting issues (tax knowledge is a plus) in transaction services including IPO and M&A. • Provide project scoping, develop project proposals and follow up on execution of the projects through effective communications with the client and candidates assigned to the project. • Make formal and informal presentations about our company and our service lines in front of the client. • Develop relationships with inter-media professional firms, including Big 4, investment bank, private equity and venture capital, as well as direct clients from enterprises to further pursue business opportunities. Strengthen and cultivate relationships with existing clients through frequent communication and client visits.• Build up and train a team of consultants to deliver professional services to clients. Requirements • US GAAP expert who can advise clients on complicated accounting issues. Preferably having experiences in transaction services including M&A and IPO in US capital markets (NYSE, NASDAQ, OTCBB, etc). • 10+ years experience, including Big 4 audit or consulting experience. • Proficiency in English and Mandarin, both verbal and written; foreign expatriate, returnee or native speaker of English is highly desired. • Ability to respond effectively and quickly to clients' needs and issues • Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients and our project team. • Ability to prioritize multiple responsibilities/projects. • 4-year Bachelor's degree required, CPA strongly preferred • US Tax knowledge is a plus. • Cross-cultural, mature and versatile, self-driven, enjoys working in a fast-paced entrepreneurial environment, and also a good team player. Reporting to Beijing Managing Director, this is an exciting opportunity to work for a business with significant growth globally over the past ten years. This is a localized position with no relocation assistance. However, Resources offers an attractive compensation that includes a base salary, incentive bonus and a range of other benefits. Please submit resume to Register to View -cn.com Data Received will be for recruiting purpose only   Submit Your Resume Online Now   Resources Global Professionals is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

Job Title: Customer Service Coordinator-MI Company: Letica Corporation Location: Rochester, MI Description: CUSTOMER SERVICE COORDINATOR-MI  LETICA CORPORATION, a leading manufacturer of plastic and paper packaging products, is seeking a Customer Service Coordinator to join our team at the corporate headquarters.   Responsibilities include but are not limited to: ·        Assist Sales with Customer Profiles including routing and approvals·        Maintain customer profile data base·        Support activities of CSR's at 10 rigid plants·        Provide phone support for customers and consumers·        Manage special programs for key accounts·        Process sample requests·        Perform monthly lead time analysis and track New Account Start Ups·        Liaison between customer and internal departments  Requirements:·        4-5 years customer service experience·        Bachelor degree ·        Strong computer skills- specifically in Word, Excel, Outlook, and prefer experience in an ERP system & e-commerce exposure ·        Previous experience in Customer Service in a manufacturing environment ·        Strong organizational, communication and interpersonal skills  Letica offers an impressive compensation and benefit package including health, dental and vision, 401(k) Plan, and much more.   For additional information on Letica please visit our website at www.letica.com.  Qualified candidates should email their resume in Word format and include salary requirements to Register to View   LETICA CORPORATION ATTN: HR Recruiting PO BOX 5005 Rochester, MI  48308-500 Register to View (Fax)     EOE M/F/D/V

Job Title: Director of Client Services Company: Location: Louisville, KY Description: Global Business Process Outsourcing Company is seeking a Louisville based Director of Client Services. This role oversees the strategic and operational direction of multiple clients in order to deliver excellence. Responsible for gaining a clear understanding of existing company service offerings to them. Responsible for the overall financial performance of all accounts and ensuring the achievement of budgeted profit. Client Relationship Management: ? Manage clients proactively and professionally, ensuring their expectations are not only met, but also exceeded ? Resolve issues escalated by the client and communicate significant issues to Senior Vice President of Client Services ? Develop and maintain networks and relationships among senior key decision makers in client organizations ? Develop strategies to capture viable business opportunities, presenting and communicating these to clients ? Manage the budgeting process and be accountable for overall financial performance of accounts against budget ? Forecast monthly results at the mid-month timeframe ? Develop and analyze monthly performance and progress reports, including expense management and achievement of financial targets ? Manage forecasting, as required ? Manage the contract negotiation process Business Development and Business Planning: ? Participate in the formation of proposals for business expansion within existing client sites ? Lead operational involvement in the sales process for new business to meet expansion goals ? Ensure the successful introduction and implementation of new contracts or services ? Expand understanding of client?s business, industry and key developments ? Participate in the strategic planning process for the region and develop effective strategic plans for all accounts ? Ensure the effective deployment of region and national resources to support the account base Operational Management: ? Review assessment of operational and client issues at sites and troubleshoot significant operations/service delivery issues ? Ensure the continuous review and improvement of client metrics and reports ? Develop and maintain flexible staffing targets based on profitability ? Manage the strategic allocation of resources (i.e. equipment) ? Build relationships with key vendors and ensure they are satisfying the business needs of the client base People Management and Development: ? Work closely with all levels of the organization ? Manage the selection, induction, development, retention, motivation and performance of direct reports ? Ensure all Human Resources matters are managed effectively and consistently ? Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place ? Manage the succession planning and development process for site based management and supervisory roles ? Strong inspirational leader who is able to articulate a clear vision and has a clear performance management style Requirements: ? Bachelor?s degree from an accredited university or equivalent; a combination of education and work experience may be substituted ? Proven track record of being a recognized leader and manager of people in a customer service intensive environment ? 5-7+ years experience working with large scale client engagements ($20M in revenue or 100+ employees) required ? 5+ years experience managing multiple service offerings (i.e. Office Services, IT, Creative Services and/or Desktop Publishing) ? A minimum of 5-7 years of successful financial management required, including impact of day-to-day and strategic decisions to P&L ? Proven track record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations ? Proven track record of growing volume, profitability and client satisfaction

Job Title: Client Service Director, Beijing Company: Resources Global Professionals Location: Philadelphia, PA Description: Client Service Director, Beijing The successful applicant should be a US GAAP expert, who will be responsible for US GAAP related project management, including advising clients on complicated accounting issues and preferably having experiences in transaction services including IPO and Mergers & Acquisitions. Responsibilities • Manage US GAAP related finance projects for PRC clients and multi-national corporation clients, including advising clients on complicated accounting issues (tax knowledge is a plus) in transaction services including IPO and M&A. • Provide project scoping, develop project proposals and follow up on execution of the projects through effective communications with the client and candidates assigned to the project. • Make formal and informal presentations about our company and our service lines in front of the client. • Develop relationships with inter-media professional firms, including Big 4, investment bank, private equity and venture capital, as well as direct clients from enterprises to further pursue business opportunities. Strengthen and cultivate relationships with existing clients through frequent communication and client visits.• Build up and train a team of consultants to deliver professional services to clients. Requirements • US GAAP expert who can advise clients on complicated accounting issues. Preferably having experiences in transaction services including M&A and IPO in US capital markets (NYSE, NASDAQ, OTCBB, etc). • 10+ years experience, including Big 4 audit or consulting experience. • Proficiency in English and Mandarin, both verbal and written; foreign expatriate, returnee or native speaker of English is highly desired. • Ability to respond effectively and quickly to clients' needs and issues • Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients and our project team. • Ability to prioritize multiple responsibilities/projects. • 4-year Bachelor's degree required, CPA strongly preferred • US Tax knowledge is a plus. • Cross-cultural, mature and versatile, self-driven, enjoys working in a fast-paced entrepreneurial environment, and also a good team player. Reporting to Beijing Managing Director, this is an exciting opportunity to work for a business with significant growth globally over the past ten years. This is a localized position with no relocation assistance. However, Resources offers an attractive compensation that includes a base salary, incentive bonus and a range of other benefits. Please submit resume to Register to View -cn.com Data Received will be for recruiting purpose only   Submit Your Resume Online Now   Resources Global Professionals is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

Job Title: Director of Client Services (Information Technology) Company: USC University Hospital Location: Los Angeles, CA Description: Description:Behind every patient success is the dedication of a unique team of skilled and talented individuals who help make USC University Hospital and USC Norris Cancer Hospital, two of the region's premier medical facilities. As a member of the USC health care team, you will help build upon the university's exceptional expertise in patient care as well taking advantage of our excellent compensation package that could include shift and weekend differentials, online rewards-based scheduling, and generous educational benefits.Come be a part of a world-class health care facility and an important member of the Trojan family.Director of Client ServicesThe Director of Client Services will be tasked with providing leadership and oversight to the company's IT needs utilizing best practices as well as having detailed technical abilities to support all IT functions throughout the organization including Customer SLA's, Helpdesk, System Access, Asset Management, Desktop Management, Patch Management, Installations, Break fix, Training, Operations and Call Tracking Systems for the University Hospital, Norris Cancer Institute, Keck School of Medicine and USC Care. Work ranges from conceptual and strategic to tactical and operational. This person will manage a team of IT professionals to support, maintain and sustain the service levels set for the organization. This person will also work closely with business leaders to drive transformational change and solve operation and workflow problems through the use of information technology, as well as directs the design, development and implementation of IT standards and tools assuring alignment with the organization's strategic vision and plans. Additionally, this person will create and uphold compliance to all IT and USC policies and standards and manage customer relationships and communicate with senior management.  This idividual will also be responsible for the recruitment, development and retention of the Client Services team and reports to the Chief Technology Officer.Requirements Bachelors Degree in a related fieldMasters in Computer Science, Healthcare or Business preferred 5+ years of experience in an IT Director/Manager role with strong customer service background(Healthcare industry preferred)Experience in running a 24 x 7 HelpdeskExperience being a leader and managing staffExperience building project teams and driving change within an organizationSome Project Management experience helpful Required License/Certification: A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 90 days of hire and maintained by renewing before expiration date.  The University of Southern California values diversity and is committed to equal opportunity in employment.