Customer Service Director Jobs

Job Title: Director, Customer Service - Medical Device Company: Accuray, Inc. Location: Sunnyvale, CA Description: Director, Customer Service - RF Medical Device Accuray™ Inc. is a global leader in the field of radiosurgery dedicated to providing an improved quality of life and a treatment to those diagnosed with cancer. It develops and markets the CyberKnife® System, the worlds first and only robotic radiosurgery system designed to treat tumors anywhere in the body with sub-millimeter accuracy. We are currently looking for a Director, Customer Service to become a member of our dynamic team. Responsibilities Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Oversees the technical support of customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Manages all facets of customer relationship management (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and finance to resolve cross functional issues. Manages cost activities in order to optimize the Service P&L. Directs the coordination of technical and administrative support activities including, repair, preventative maintenance, and engineering change upgrades. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Ensures technical training program(s) meets company and customer objectives. Maintains communication with customers to ensure effectiveness of training. Have a strong command and understanding of CyberKnife use and application. Qualifications BS in EE or related technical field, MBA preferred or equivalent work experience 10+ years experience in a MEDICAL DEVICE Field Service or MEDICAL DEVICE Customer Support management role Experience in high value capital equipment Please make sure your resume details your MEDICAL DEVICE and any RF / Linac experience. Please use the apply feature on HotJobs or note job number HJ.400.007 and email your resume to: Register to View

Job Title: Director, Call Center Programs and Vendor Mgt Company: Top Echelon Network Location: Memphis, TN Description: Director, Call Center Programs and Vendor Mgt Director level with strong communication skills needed for call center outsourced programs for top-rated organization with international recognition. Will oversee these programs in an efficient, cost effective manner. Will develop and maintain strong relationships with internal marketing leaders as well as outsourced vendors. Work with vendors to ensure that marketing objectives are met.Will need:- management- call center experience- outsource experience- vendor management- strong verbal and written communication skills- Spanish-speaking skills a strong plus

Job Title: Sales Director - Call Center - Inside Sales - Music - Telesales Company: Cybercoders.com Location: Boston, MA Description: Sales Director - Call Center - Inside Sales - Music - CRM, Telesales - Hiring - Online Education -Inbound Skills Required:Sales Director, Call Center, Inside Sales, Music, CRM, Telesales, Hiring, Online Education, InboundBased in Boston, MA, we are looking for a Sales Director to manage a team of inside sales representatives. We are looking for a passionate and energetic candidate to take this team to the next level! Responsibilities:- Manage inside sales team, provide training, implement sales incentives and monitor progress- Work closely with marketing team and provide feedback from customer base to identify promotional strategies- Work with technology and marketing teams to build customer recruitment, retention and re-entry program and support software improvements to CRM system.Must have skills:- Must have experience managing an inside sales call center- Must have a dynamic, energetic and motivated personality- Must have experience building and training a sales team- Experience working for an online school is preferredThis organization offers an outstanding compensation package ($70K-$80K base with a potential to earn up to $50K in bonus and commissions). They also offer excellent benefits including: health, dental, 403b, pension, vacation and every holiday off! So, if you are a Sales Director with Call Center and Inside Sales experience, please apply today!

Job Title: Customer Service Coordinator - Company: Location: Charleston, SC Description: Customer Service International Manufacturer of Construction Equipment currently seeking a Bi-Lingual (English/Spanish) detail oriented Customer Service Coordinator. This is a great opportunity for a super-organized, ?get it done? individual who likes to deal with customers and enjoys exceeding their expectations. English/Spanish, administrative and organizational experience, and sharp computer skills are essential. Please forward your Resume Register to View This is an immediate opening.

Job Title: Director, Call Center Sales Company: Newark (A Premier Farnell Company) Location: Independence, OH Description: Employer Information About Newark (A Premier Farnell Company) - View all our jobs

Job Title: Customer Service Coordinator Company: Ryder System Location: Springdale, AR Description: 5150 The Customer Service Coordinator will perform tasks related to parts inventory, scheduling and processing orders in a fast paced maintenance facility. REQUIREMENTS: High School Diploma or GED equivalent is required. 18 years of age or older. ADDITIONAL REQUIREMENTS: Parts experience is required. Mechanic knowledge is preferred. Ability to work flexible schedules including shift work, weekends, holidays and in different locations. RESPONSIBILITIES: This position is responsible for maintaining parts inventory, coordinating with customers to schedule maintenance and processing purchase orders and debit memos. This position will also assist in scheduling shop workload. Additional duties are required on an as needed basis by supervisor. If interested, please apply online at http://track. jobviper. com/ViewJob. asp? id=6 Register to View

Job Title: Customer Service Coordinator Company: ACS (Affiliated Computer Services) Location: Franklin, WI Description: Customer Service CoordinatorVisit the ACS webpage | Click here to see Profile Customer Service Coordinator Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Effective communication skills—verbal, written, phone, and interpersonal, in order to interact with internal departments, patients and their families, providers, and employers. Responds to claims-related questions/concerns/problems raised by a patients or their families, or employers.  Contacts appropriate parties to obtain information needed to answer questions or resolve problem.  Analyzes information, determines appropriate response to questions or resolution of problems. Follows up with individual(s) who requested assistance.  Provides answer(s) to question(s), explains results of research/investigation, and resolution of problem.  Explains option(s) if requester is not satisfied with answer or resolution of problem. Creates correspondence to providers/clinics regarding network contracts.   Functional Description:   Assists employers, patients and their families, and providers in resolving health plan coverage issues and accessing the health care system.      Education and Typical Years Experience ·        Minimum one year customer service experience in health care or related field. High school diploma, general equivalency diploma (GED) or equivalent combination of education and experience including customer service training. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Customer Service Coordinator Company: Viking Pump Location: Cedar Falls, IA Description: VIKING PUMP WE HAVE A LONGSTANDING TRADITION OF SUCCESS Viking Pump, Inc., the worlds leading manufacturer of rotary positive displacement pumps, is seeking qualified individuals to join our team for the following position openings: Customer Service Coordinator PRIMARY DUTIES AND RESPONSIBILITIES: Handles direct customer contact, phone and written, including customer order contracts, quotations and referrals Assist in transmission of pertinent product and policy information to field sales, distribution, and end users Edit customer orders to format, accuracy, availability, and assigns schedule dates to orders. Sales order expediting EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent Customer service or sales experience in a technical or industrial product environment COMPUTER SKILLS: Proficient with Microsoft Office products including, but not limited to, Word, Excel, and Outlook How to apply Qualified individuals may apply by submitting a resume via e-mail to: Register to View , visiting our website at www.vikingpump.com, or mailing a paper resume to: HR Department, Viking Pump, Inc. 406 State Street, Cedar Falls, IA 50613 We are an equal opportunity employer. A drug test and criminal background check will be part of the post offer pre employment process.

Job Title: Call Center Director Company: The SCOOTER Store Location: New Braunfels, TX Description: Summary: The Director of Outbound Dialing Operations will manage a team of blended (inbound/outbound) representatives and team Managers in a contact center environment. This position will be responsible for recommending, developing and implementing operational plans and policies to ensure attainment of near term performance targets as well as long-term strategic business objectives. The Director is responsible for the proactive outbound calling of leads in the sales pipeline for reactivation as well as the optimization of new lead sales conversions. The Director will oversee the generation of comprehensive reporting and analysis tools including performance metrics and productivity reports with long term trending models to support business decisions and strategic direction. Essential Duties and Responsibilities: • Partners with the Marketing and Sales departments to ensure a thorough understanding of the lead generation and selling campaigns in order to design and implement reactivation and new lead conversion calling strategies. • Responsible for creating and prioritizing outbound dialer campaigns, and for structuring efficient work and information flow throughout the organization. • Partners with Information Technology to identify, design and deploy top flight technology for improved lead optimization, reporting and representative efficiency. ? Coaches team members by using call quality and system tools to increase individual productivity and team performance to the highest levels. ? Provide direction to the outbound representatives on screening requirements, insurance validation, and proper call routing. ? Constant training and education of the team regarding new guidelines and processes for compliance and calling opportunities • Establish and manage training process to support people development in line with business needs and goals. ? Support quality assurance projects or initiatives as necessary. ? Create reporting tools that show key performance metrics and productivity with trending to support business decisions and direction. ? Reviews performance data and measures productivity and goal achievement, and determines areas that need improvement to ensure attainment of revenue and profitability targets. • Must conduct all duties and responsibilities in full compliance with Medicare, Government, Insurance, and The Scooter Store policies, laws and regulations. Supervisory Responsibilities: Supervises direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring, promotion, termination, scheduling and assigning work, measuring performance and pay determination. Education and/or Experience: Bachelor's degree or equivalent; and three to five years job-related experience and/or training; or equivalent combination of education and experience. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Effectively follow-up on tasks/projects assigned • Manage outbound/inbound call volumes while adjusting staff and dialer campaigns as necessary • Read, analyze, and interpret the most complex documents • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community • Write reports, business correspondence and procedure manuals • Effectively present information and respond to questions from upper management, supervisors, customers and the general public • Communicate technical concepts and thoughts to management • Apply moderately complex mathematical equations as applicable. (For example: calculating discounts, interest, commissions, proportions, percentages, and volume, and applying concepts of algebra ) • Define problems, collect data, establish facts, and draw valid conclusions • Interpret an extensive variety of technical instructions and deal with several abstract and concrete variables Other Knowledge, Skills and Abilities: • Maintain high levels of confidential information • Excellent communication and interpersonal skills • Strong writing and organizational skills • Proficient in Microsoft Office applications • Knowledge of call center reporting systems • Strong management skills • Keen attention to detail • Knowledge of the medical insurance industry, including Medicare, Medicaid (preferred, not required) In return for your experience, The SCOOTER Store offers a competitive salary and a generous benefits package. The SCOOTER Store World Headquarters, Distribution Centers, and Stores are tobacco-free facilities. The SCOOTER Store is an Equal Opportunity Employer.

Job Title: Customer Service Coordinator Company: Iron Mountain, Inc. Location: Collegeville, PA Description: Title:  Customer Service Coordinator About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Coordinator. In addition to the daily duties within their assigned Customer Service department, this position is responsible for the coordination and control of work within their assigned Customer Service department. The Coordinator is responsible for ensuring all standard procedures/steps are adhered to, for providing training to employees, monitoring that activity logs are updated, assisting with reporting and for overall performance analysis of the department. Essential Functions 50% Support daily duties associated with assigned Customer Service Department 20% Timely and accurate assignment, processing (according to SLAs) and auditing of activities within assigned team. Reporting for assigned areas – e.g. Quality report, SLA report, Production Numbers, Forecasting , etc. 10% Assist with ensuring activity logs are being used as designed and identifying areas of lost time and indirect time (tours). Work with Supervisor to put plans in place to reduce/eliminate where appropriate (not performance related). 10% Ensure quality customer interactions through train / coaching team members as required – (new team members, training reinforcement, etc) 5% Communicate with Supervisor and/or Manager any areas of concern that need to be addressed to meet department/company goals (e.g. additional training needs) 5% Work with customers and districts to research and resolve customer service issues/concerns Requirements KNOWLEDGE, SKILLS, AND ABILITIES Customer Service Experience Strong attention to detail with proven written and verbal professional communication skills, System Skills - SKP, Securebase, MicroSoft Word and Excel Ability to interact with a variety of people inside and outside the organization Ability to work shifts in support of business needs Business Expertise: Understanding of current customer service processes and systems. Leadership: Position will control work distribution amongst a customer service team, will ensure activity logs are maintained, assist with resolving issues impacting quality of work and provide training where needed. Problem Solving: Resolve issues related to customer issues and issues impacting departmental performance Nature of Impact: Position will control work distribution, support resource balancing/forecasting, provide training and assist with issue management within their assigned Customer Service Area Area of Impact: Customer Service Department, field sales, field operations and transportation Interpersonal Skills: Strong interpersonal skills both verbal and written with customers and various levels of management within Iron Mountain to address customer concerns, sales concerns and team process concerns. The ideal applicant will have current exp. in Customer Service. At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.  Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer.