Customer Service Jobs

Job Title: Customer Service Rep. Company: Global Sources Suppliers Location: Lake Worth, FL Description: Responsibilities: Creating reports showing past due accounts Calling past due accounts Holding new purchase orders for customers with past due balances Granting terms & determining appropriate credit limits Handling special credit arrangements & deviation from standard terms of payment Settling customer disputes, such as short payments, short shipments, and granting credit memos Submitting accounts to collections when an account is deemed uncollectible Daily check deposit Working with QuickBooks Required Skills: Microsoft Word, Excel, & preferably QuickBooks Multi-User Excellent verbal & written communication Ability to calmly & professionally handle stressful situations with customers of all temperaments Self-motivated/takes initiative & works diligently under minimal supervision Ability to multi-task with multiple interruptions Problem solving & detail oriented Basic math skills Excellent attendance & punctuality

Job Title: Customer Service - Will Train Company: SOMT Location: Atlanta, GA Description: Customer Service - Will Train! Work at Home We are looking for talented clerical and office professionals to do data entry and customer service. These opportunities are full and part-time If interested, please forward a resume for immediate consideration. Relevant experience is required. Office equipment and major software package familiarity is preferred. Qualified candidates must also be able to use MS Word software program. The pay is good...ranging from $15 to $18 an hour. Vacation, Sick Leave, Insurance, Retirement Package If you are interested in a job interview please email Register to View -recruiters.net I look forward to hearing from you! Sincerely, Nancy Long National Recruitment Our clients have come from the following backgrounds: part-time, receptionist, medical assistant, medical transcription, sales, driver, customer service, administrative assistant, manager, data entry, healthcare, retail, dental assistant, marketing, medical receptionist, part time, customer service representative, medical billing, clerical, executive assistant, call center, entry level, dental, office assistant, full time, administrative, cashier, part-time job, analyst, health care paralegal, medical, store manager, security, office manager, college, payroll.

Job Title: Customer Service Company: Beam Reach Location: Tamarac, FL Description: We manufacture and distribute niche products to the massage and spa industry. Our customers are domestic and international distributors and spas. If you are the type of person who prides themselves on taking initiative to provide excellent customer support, have a pleasant phone manner and are well-organized, we would like to talk with you. This is initially a part-time position, several days per week.

Job Title: Customer Service Representative Lead Company: Location: San Francisco, CA Description: We survived the recession and we are fully back in a growth mode! Our sales department is growing, and we need a strong CSR that can lead a group and support the customers, the sales team, and the rest of the company. Ask yourself - Can you handle stressful customer situations and leave the customer smiling? Can you keep track of details, and set up and maintain systems to keep track of details? Can you act as a liaison between customers, sales, engineering, and operations? If you can, that's a great start, but not enough. Can you build and lead a group of CSRs as good as you are? Read on... Brush Wellman - Electrofusion Products is a world-renowned leader in the fabrication and joining of beryllium and other specialty metals such as aluminum, copper, stainless steel, titanium, and magnesium. We enable our customers to make high tech x-ray tubes and x-ray detectors, saving lives, ensuring purity, and providing security. Our customers are also into very high end audio as well as the audio you hear at concerts, large buildings like churches, and anywhere else sounds need to be amplified and still be crystal clear. BW-Electrofusion prides itself on meeting the most demanding customer challenges with the highest quality products and processes, and that means a rock solid sales administration process. We are looking for a CSR that can do the work and also be a lead. Please review the rest of this website before applying to see if this is somewhere you want to make your mark. There are many responsibilities you will have, and as the department grows, you will be responsible for making sure the people you lead handle the responsibilities as well. Some of the primary ones include: -Process sales orders and enter shipping and billing information in SAP Enterprise System. -Provide Sales Personnel with information on credit terms and payment status of customers as well as and coordinate order status, shipping dates, pricing, product availability and back orders with Sales, Engineering and Operations personnel. -Interact with customers to establish and process RMAs and Credit/Debit memos while coordinating with Sales Personnel. -Coordinate material, customer specifications and pricing with Sales personnel. -Prepare and complete documents necessary for export compliance on international shipments containing materials restricted and controlled by the US Department of Commerce. -Perform general receptionist duties and operate Administrative-specific office equipment including arranging for service calls from qualified Service vendors. -Maintains physical and electronic customer files and job folders. This person will be expected to know some basics about Customer Service when they arrive and will use be taught professional concepts and Electrofusion policies and procedures to work with our systems, our customers, and our other employees. To be successful in this position, a person needs the following education and skills: -BA/BS or equivalent -Effective verbal and written English communication -Problem identification and problem solving -Proven ability to lead a team, including strong interpersonal skills -Proven ability to be successful in a matrix organization -Strong working knowledge and experience using ERP system, SAP preferred -5 years experience within a B2B sales organization -3 years experience in a supervisory/lead capacity -3 years clerical experience including PBX phones, voice mail, filing, MS Office Suite software Since we work with ITAR controlled items, we require that candidates be either U.S. Citizens or Green Card holders. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented and, in fact, an official job description is available upon request. Please submit cover letter and resume by: Fax: Register to View (Attn: Human Resources) Brush Wellman ? Electrofusion Products is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: OfficeTeam Location: Los Angeles, CA Description: Fabulous organization in Huntington Park looking for a customer service representative to work in a call center, The Customer Service Representative (Account Manager) is responsible for managing customer accounts by providing customer support during the order, manufacturing and delivery of customer work, and is expected to act as liaison between sales and manufacturing during the production process. Specific job responsibilities will include, but are not limited to: Establish and maintain customer relationships by communicating with customers via phone, e-mail, fax, and visit with customers and Courier personnel. Proactively monitor internal and external customer manufacturing schedules and inform customers of manufacturing and shipping dates, anticipated delays and receipt of customer-supplied components. Communicate with customers regarding job specifications for pre-scheduling and delivery needs. Work with customer and plant personnel to solve quality issues and when necessary, make decisions regarding continuing or ceasing production when job quality is in question. Update Scheduling Department with all pertinent information (i.e. paper, covers, etc.), obstacles, changes of production and supply information to clarify customer P.O.?s.

Job Title: Bilingual Customer Service Representative Company: Dolphin Staffing Location: Eden Prairie, MN Description: Dolphin Staffing is seeking experienced customer service representatives to assist in a customer-driven project scheduling medical studies. Candidates will need to have a friendly and professional approach over the telephone and be able to document the information from their call accurately and quickly in a company-wide database. Our client is only looking for candidates fluent in German or French at this time.

Job Title: Customer Service Manager Company: The IMS Group Location: Bellingham, WA Description: Krause Manufacturing Inc., a leader in manufacturing recycling systems has a Customer Service Manager position available and is looking for a qualified candidate to join their team. The ideal candidate will be responsible for the organization and management of the Parts, Service and Customer Support departments by performing a variety of duties which involve relationship building and partnering internally and externally to ensure timely and excellent response to customer needs. Please review our website: www.krausemanufacturing.com Essential Job Duties: 1. Receive request for price quotations, purchase orders, service contracts and negotiations directly from customers and document pricing in ERP/Manufacturing Software System. 2. Research, follow-up and resolve customer problems and respond to questions, warranty or service issues. 3. Conducts sales calls and site visits to existing customers to increase sales. Will require some domestic travel time. 4. Coordinates customer service activities with purchasing, production, engineering and other departments as it pertains to the service, maintenance and repair of items sold. 5. Reviews customer requests for service to ascertain cause for service request, warranty status, type of malfunction, and customer location. Determines staff hours, number of personnel, arranges transportation, parts and equipment required for service call. Prepares schedules for service personnel, assigns personnel to specific repair and maintenance work. 6. Ensures parts inventory is appropriately stocked and critical parts are available, requisitions replacement parts and supplies when needed. Prepares and provides customer with spare parts list. 7. Sets and maintains service records and profit objectives on parts and service. 8. Develops standard operational and repair practices and observe technicians to ensure compliance with standards; compiles, stores and retrieves repair data. 9. Performs other duties as assigned. Minimum Qualifications: 1. Experience: Five (5) years experience in a Sales and/or Customer Service role with supervisory responsibilities. Experience in manufacturing sales environment highly desirable. 2. Equipment Knowledge: Must have general knowledge and understanding in electrical, mechanical, hydraulic equipment and components. 3. Time Management & Organizational: Ability to plan, organize and manage time to handle multiple assignments concurrently; ability to track inventory, shipping/receiving and service records. 4. Management: Skill in budget preparation, fiscal management, business practices and procedures. Knowledge of organizational structure, workflow and operating procedures. 5. Communication skills: Ability to read, analyze and interpret general business correspondence and forms; ability to respond professionally to inquiries of complaints from customers and co-workers. 6. Computer skills: Knowledge of various word processing, spreadsheet and e-mail software programs; familiarity with Dynamics, ERP or manufacturing software programs, desirable. 7. Reasoning Ability: Accurately analyze, interpret and evaluate complex administrative and technical issues and data to make appropriate recommendations for action. Krause is a part of the IMS Group of companies. IMS offers highly competitive salary acknowledging work experience and comprehensive benefits package. We are committed to providing a safe workplace for all employees. It is Company policy to conduct a pre-employment drug screen, physical and background check for all candidates who accept our offer of employment. Equal Employment Opportunity/ Drug Free Workplace

Job Title: Customer Service Specialist Company: Officeteam Location: Boise, ID Description: OfficeTeam has an insurance office who needs a customer service representatives for a temporary to full time position. Candidates will process all new and renewal applications and renewal policies, maintain education regarding on-line quoting, understand, collect and compile information needed to secure quotes for new & existing clients. Review & accurately prepare proposals and summaries including the occasional use of Excel spreadsheets and supportive carrier information, for the review of the client and/or producer. Provide great service to all customers in person, by phone, mail and electronically, respond to customer and carrier requests promptly, clearly communicate resolutions and follow through as indicated and documented, participate as needed in office functions including some training, committees, and switchboard back up. Organize and maintain commercial customer files and perform general office duties as needed. This great company requires 2+ experience in a similar position with exceptional customer service skills! Knowledge of Word, Excel with Internet capabilities are crucial. Working knowledge of fax, copier, scanner and calculator machines. An essential function of this job you must be able to handle high levels of stress satisfactorily while being congenial with other employees, customers and clients at all times OfficeTeam is the world's leader in specialized administrative staffing, offering job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. We are faster at finding our administrative professionals great job opportunities because our staffing managers connect with nearly 90,000 hiring managers in North America every single week. Additionally, our relationships with top companies in more than 300 locations worldwide ensure you enjoy competitive training, benefits and compensation packages. Don't just take our word for it. In 2010 FORTUNE magazine again ranked us #1 in our industry on the list of "World's Most Admired Companies" (FORTUNE, March 22, 2010). Nine out of 10 of our clients and candidates would recommend our service to a colleague. Apply now or contact your local OfficeTeam branch at Register to View or visit officeteam.com to find out more about this job and other job opportunities. OfficeTeam is an Equal Opportunity Employer.

Job Title: Experienced Customer Service Manager Company: Location: Los Angeles, CA Description: Lunada Biomedical is a rapidly growing dietary supplement company located in Westchester/Culver City/LAX. We are looking for enthusiastic and talented people to join our growing team. This is a great opportunity for an individual to join an organization that provides excellent training programs and growth opportunities for those looking to build a career. This is a full-time position. Summary Manage, supervise and coordinate activities of Lunada Customer Care agents and nurses providing telephone and email customer support services, by performing the following duties: Duties & Responsibilities ? Forecasts volumes of calls and emails with regard to staffing requirements. ? Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and call/email volume. ? Monitors productivity of customer service representatives and generates reports. ? Reviews available call data to monitor the length of time customers remain on hold. ? Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answers questions and recommends corrective services to address customer complaints ? Tracks work volume statistics to keep records of customer service requests and complaints. ? Determines work procedures, prepares work schedules, and expedites workflow. ? Studies and standardizes procedures to improve efficiency of subordinates. ? Maintains harmony among workers and resolves grievances. ? Maintains Salesforce (customer CRM tool) and configures/modifies Salesforce to meet reporting and performance needs. ? Manages database of customer feedback, testimonials, complaints ? Creates new FAQs and customer response templates as needed. ? Handles customer relationships, resolves complex cases, responds to credit card chargebacks and bank disputes, and manages company?s BBB status. Supervisory Responsibilities Manages the subordinates and is responsible for overall direction, co-ordination planning, assigning and directing work. Education & Experience ? BA & above or equivalent. ? Six years and above in customer service management related experience. ? Equivalent combination of education and experience. ? MUST have Salesforce or similar CRM experience. ? Must be fluent in MS Office: Word, Excel, PowerPoint, Outlook. ? Must have experience managing at least 15 subordinates. Language Skills ? Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. ? Ability to write reports, business correspondence, and procedure manuals. ? Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability ? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. ? Ability to create a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Title: Customer Service Rep. $14.50 per hour Company: Location: Phoenix, AZ Description: Please forward resume for immediate consideration. You will be notifed and contacted by e-mail with further instructions should your resume meet the qualifications. must be willing to work any hours between 6am - 6pm PST "-High school diploma or equivalent -Prefer a minimum of 1 year of call center experience or related customer service. -One year benefits or HR experience helpful." "-Answer and respond to incoming calls from employees and former employees. -Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner -Perform, track and log all transactions performed related to Human Resources and/or Benefits processes. -Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete. -Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues. -Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations. -Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements. -Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. -Flexibility to support peak volume events throughout the year. -Attend all departmental meetings and training classes as required. -Works under close supervision -All other duties as assigned. -There will be a test given at the end of the 5 day training class. Test will be closed notes and worker must score 80% or greater. NO time off can be taken during training or during production.