Customer Service Jobs

Job Title: Customer Service Rep. Company: Global Sources Suppliers Location: Lake Worth, FL Description: Responsibilities: Creating reports showing past due accounts Calling past due accounts Holding new purchase orders for customers with past due balances Granting terms & determining appropriate credit limits Handling special credit arrangements & deviation from standard terms of payment Settling customer disputes, such as short payments, short shipments, and granting credit memos Submitting accounts to collections when an account is deemed uncollectible Daily check deposit Working with QuickBooks Required Skills: Microsoft Word, Excel, & preferably QuickBooks Multi-User Excellent verbal & written communication Ability to calmly & professionally handle stressful situations with customers of all temperaments Self-motivated/takes initiative & works diligently under minimal supervision Ability to multi-task with multiple interruptions Problem solving & detail oriented Basic math skills Excellent attendance & punctuality

Job Title: Customer Service Company: Beam Reach Location: Tamarac, FL Description: We manufacture and distribute niche products to the massage and spa industry. Our customers are domestic and international distributors and spas. If you are the type of person who prides themselves on taking initiative to provide excellent customer support, have a pleasant phone manner and are well-organized, we would like to talk with you. This is initially a part-time position, several days per week.

Job Title: Customer Service - Will Train Company: SOMT Location: Atlanta, GA Description: Customer Service - Will Train! Work at Home We are looking for talented clerical and office professionals to do data entry and customer service. These opportunities are full and part-time If interested, please forward a resume for immediate consideration. Relevant experience is required. Office equipment and major software package familiarity is preferred. Qualified candidates must also be able to use MS Word software program. The pay is good...ranging from $15 to $18 an hour. Vacation, Sick Leave, Insurance, Retirement Package If you are interested in a job interview please email Register to View -recruiters.net I look forward to hearing from you! Sincerely, Nancy Long National Recruitment Our clients have come from the following backgrounds: part-time, receptionist, medical assistant, medical transcription, sales, driver, customer service, administrative assistant, manager, data entry, healthcare, retail, dental assistant, marketing, medical receptionist, part time, customer service representative, medical billing, clerical, executive assistant, call center, entry level, dental, office assistant, full time, administrative, cashier, part-time job, analyst, health care paralegal, medical, store manager, security, office manager, college, payroll.

Job Title: CUSTOMER SERVICE REP Company: Pfannenberg, Inc. Location: Lancaster, NY Description: CUSTOMER SERVICE REP Company: Pfannenberg, Inc. Area: Lancaster Pfannenberg, a growing Lancaster manufacturer, is looking for a Full-Time Customer Service Representative. rimary responsibilities include order entry, customer support and support to our sales reps. Must have excellent communication skills, be able to work in a fast paced environment and be familiar with Word, Excel & Outlook. Opportunity for advancement is available. Resumes to Reply to this Posting or fax to Register to View .

Job Title: Senior Customer Care Supervisor Company: Experian Consumer Direct Location: Van Buren, AR Description: Assist in dailly management of the overall call center activities to include training, development and managing Customer Care Team Supervisors. Responsible for leading efforts to build, plan, organize and direct customer service sales, services and results. Principle Accountabilities: * Monitor and analyze team and individual performance. * Coach, mentor and develop supervisory staff. * Manage, coach, motivate and provide performance feedback. * Resolve escalated customer contacts. * Interview and assist with the selection of applicants. * Ensure quality assurance monitoring, coaching and QA goals are achieved for all supervisors and teams. * Provide supervisor coaching and feedback as needed. * Assist with set-up and implementation of any and all call center requirements. * Remain current on internal work processes and procedures. * Maintain high employee moral through effective conflict resolution and relationship development. * Interface with QA and Training to ensure continuous improvement in sales, service and customer experience. * Analyze call center and performance management metrics to determine trends and recommend course of action. * Responsible for performance management relating to quality, sales, service and productivity. * Ensure compliance of company and department policies. * Other duties as assigned.

Job Title: P/C Customer Service Rep Company: Nationwide Insurance Location: Lynchburg, VA Description: Full-time positions available in our Lynchburg, VA Personal Lines Call Center to provide customer service support to our customers regarding their billing/coverage questions and changes to their policies. ***Salary:$25,000/annually ***Start Date: Monday, September 20, 2010 ***Training Hours will be 9:00 am-5:30 pm approximately 12 weeks-13 weeks. ***Training Program: Training program includes Virginia Property/Casualty licensing training, and trainees must successfully complete licensing training and pass state exam in two weeks to continue training program. ***Preferred Qualifications:Strong command of verbal/written communication skills (Bilingual Spanish/English a-plus!)and interpersonal skills; Ability to operate personal computer and related processing systems, calculator and other business equipment;Previous phone customer service experience; Virginia Property/Casualty License a plus! **Hours of Operation: Monday-Friday 7:00 am-11:00 pm/Saturday from 8:00 am -8:00 pm including Holidays ***Permanent schedules will be determined at time of hire and all shifts include Saturdays. JOB SUMMARY: Learns to service property/casualty insurance business via direct (inbound) telephone and/or internet contact with current customer and agents in multiple states. Learns to provide counseling regarding insurance needs and product availability. Typically specializes in one line of business. Note: this is an entry level/trainee role; promotion to the band C level is contingent upon successful completion of required formal and on- the-job training, meeting quality standards, and attainment of state licensing where required. RELATIONSHIP: Reports to PL Service Supervisor DUTIES AND RESPONSIBILITIES: 1. Under direct supervision, handles incoming calls and/or e-mails from existing personal lines customers, agents and/or 3rd party insured according to best practices. May do limited outbound calls and follow-up work as required to process customer requests. 2. Learns to answer questions and provide explanations regarding service requests and coverage, limits and deductibles considering customer needs as well as company guidelines. 3. Requests necessary forms and follow-up on receipt of trailing documents. Follows up for necessary documents and payments in order to process customer requests. 4. Assists and contributes to the team's current goals by meeting individual goals. 5. Obtains and maintains current understanding and proficiency in service techniques and product offerings. 6. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school degree; some undergraduate studies preferred. Ability to obtain state licenses) where required. Experience: One year related work experience. Prefer experience in the insurance industry or customer service environment. Knowledge: Knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills: Strong verbal and interpersonal skills to communicate technical insurance information to customers. Requires the ability to operate personal computer and related business and insurance software. Staffing Exxceptions to the above minimum job requirements must be approved by the: Director and HR JOB CONDITIONS: Working Conditions: Call center environment; possible 24/7/365 hours of operations. Extended periods of sitting/using personal computer and phone. Non-standard hours based on phone volume. Overtime Eligibiity: Nonexempt (Eligible) ADA: The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require associates assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: Edited 09/15/03 SPH Job Function/Family: CUS/PRCA Preferred Requirements: Typing Skills- Successful candidates will be able to type 30% WPM with 98% proficiency. Full-Time consists of 7.75 hour shifts, 5 days per week (38.75 hours weekly). All shifts include a Saturday. All positions are eligible for benefits, including medical, dental, 401(k), paid time off and more.

Job Title: Telemarketing / Outbound Call Center Manager Company: Company Confidential Location: Fort Worth, TX Description: Telemarketing / Outbound Call Center Manager National Company requires 5 + years experience as a Manager or Supervisor of a Business to Business Outbound Call Center team. This is a great opportunity for an individual who is talented, highly motivated and seeking career advancement. The successful candidate must have demonstrated ability in the day to day management of on site Sales Supervisors and Outbound Sales Representatives. This includes supervision and motivation of personnel, implementation of all policies and procedures and creation and adherence of all sales goals. This position requires a highly motivated manager to staff, train, develop, and motivate a team of InHouse Salespeople. Provide effective training and direct and critique sales reps at all levels. Duties include overseeing new and ongoing sales programs, writing and testing scripts, developing and preparing reports and call plans to optimize results. This is an opportunity for an experienced manager to recommend measures to improve productivity and fully develop their earning potential. Base salary plus commissions. The base salary is very competitive with excellent benefits including medical, dental and 401(k) plans. Please e-mail resume, in confidence, with salary history to Register to View EOE

Job Title: Customer Service Manager Company: FifthThirdBank Location: Naples, FL Description: GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Customer Service Rep-Fort Collins Horsetooth-20 hr Company: Bank of the West Location: Fort Collins, CO Description: 28626Customer Service Rep-Fort Collins Horsetooth-20 hr Part Time Regular posted 08/10/2010Fort Collins, CORequirementsPosition SummaryMonday - Saturday (schedule includes every Saturday)Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.Position Accountabilities1. Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service.2. Supports the Bank's sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales.3. Adheres to Bank's security and audit procedures.4. Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.5. Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.6. Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems.7. Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).8. Performs other duties as assigned.Job SpecificationsReq Education or Equivalent Experience. High School or equivalent combination of training and experienceRequired Experience. 0 - 1 year teller or cash handling experienceField of Experience. Basic knowledge of bank products and services. Able to perform basic branch transactions and processes using branch systemsRepresentative Duties. Process Customer/ATM/Night Drop Deposits. Cash Checks/Savings Withdrawals. Process Consumer Loan Payments. Process Credit Card Cash Advances. Process TT & L Payments. Sell Travelers Cheques, Money Orders, Cashiers Checks. Sell and Redeem Savings Bonds. Place Stop Payments, Special Instructions, and Deposit Holds. CTR/MIL Completion. Complete Wire Transfer Form. Safe Deposit Entrance Procedures. Filing (Signature Cards/Reports). Prepare Bank Work Bag for Pick Up. Product Knowledge. Referral Tracking System (RTS). IS View. E-VisionAdministrative/Technical Skills. Customer service skills. Answers telephone and screens calls. Balance figures. Calculator. Filing and typing documents. Operate a ten-key adding machine. Perform math and analysis. Photocopier. Research information. Use fax machine. Detail orientation. Computer terminalLevel Supervised. No supervisory responsibilityPhysical Requirements. Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walkingThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Title: Senior Customer Service Agent Company: Location: Greensboro, NC Description: Exciting opportunity available in a NON call center environment with growing company for an individual with a proven, award winning track record as Senior Customer Account Agent that goes over and above acceptable practices. This person will join a team of highly respected Customer Service Agents that put customers first and have the ability to diffuse situations with difficult customers through empathy and patience. Responsibilities also include accurate order entry, attention to detail, ownership of performance, completeion of special projects within timelines and enjoyment of being part of a dynamic team. Excellent data entry, savvy web and computer skills required along with a friendly, clear, confident, professional and positive phone voice. Excellent benefit package including 401K and tuition assistance. Email resume along with salary history in confidence.